University of Minnesota Athletics
Fan Relations Representative
About the Job
Utilize ticketing system to assist customers
Utilize ticketing system to assist customers
- Create and manage customer accounts, making sure that all information is correct
- Complete ticket orders over the phone and at the ticket window
- Provide timely and accurate ticket information to customers
- Politely work with customers in high pressure situations
- Provide timely and informative responses to emails
- Locate, file, and distribute will call
- Build a positive relationship with customers
- Additional duties and special projects as assigned by the Ticket Sales and Service Department Staff.
- Work a minimum of 10 hours per week in the Office
- Willingness to work all football home games
- Work 5-10 additional events (outside of football) per month
- Work major on-sale dates (season ticket renewals, single game ticket on sales, student ticket on sales, etc.)
- Attend all staff trainings
- Be available nights, weekends, and during school breaks
- Be available to work during the school year and summer break
- Must be a registered student at the University of Minnesota
- Excellent customer service, oral, and written communication skills
- Computer experience (Microsoft Office, Microsoft Excel, etc)
- Previous customer service or sales experience
- Knowledge of Gopher Athletics
- Sport Management/Business Major or Minor
- Interested in pursuing sports/athletics career